Refund / Returns Policy
We will always do our best to ensure you are happy with the product(s) you purchase from us, however we do not offer refunds unless the product is faulty or damaged.
- We will exchange certain items.
- Please note that the cost of delivery and return will not be refunded. In addition there may be a handling charge ( up to 10% of order value ).
- All returns and exchanges must be approved by us.
- Any goods to be exchanged must be returned unused and in the original packaging.
You must notify us, in writing, within 7 days of receipt of goods if you wish to exchange any product(s).
The same applies if you have received faulty or damaged goods.
If you believe you have been short delivered any items you must notify us in writing within 7 days.
There is no exchange on the following:
- All Designmaster products
- Ribbon, Cords, Beading etc
- Seasonal items