Shipping and Delivery Information
PLEASE NOTE THAT DUE TO COVID RELATED ISSUES THERE CAN BE UNEXPECTED DELAYS AT PRESENT ACROSS MOST OF OUR DELIVERY PARTNERS.
AUSTRALIA POST REGULAR POST AND SATCHEL DELIVERIES HAVE BEEN THE WORST AFFECTED.
GO LOGISTICS HAVE TEMPORARILY GONE TO OVERNIGHT DELIVERY ONLY.
DIRECT FREIGHT EXPRESS HAVE BEEN LARGELY UNAFFECTED ( AT THIS STAGE )
If you chose to pay by credit card we will advise you of the delivery charge by email, prior to processing any credit card payments. Ensure you add firstname.lastname@example.org to your email address book so that you receive all of our emails into your inbox.
If you chose to pay by direct deposit please do not make payment until we have notified you by email of the total amount payable, including delivery.
You will receive 2 emails. The first confirming the order. Then a second with the applicable delivery charge included, which is the email you must respond to.
MINIMUM DELIVERY CHARGES:
ALL basket, and most flower orders:
- Sydney metro: $13.00 + gst via Go Logistics couriers -> Local Flat rate for 1 x medium size carton.
- Elsewhere in NSW, and interstate : Minimum $18.00 + gst via Direct Freight Express Couriers.
Australia Post Satchels (Ribbon & small craft items ONLY) charges :
- Small Regular Post Satchel up to 5kg - $ 9.00 + gst
- Small Express Post Satchel up to 5kg - $11.00 + gst
- Medium Express Post Satchel up to 5kg - $14.00 +gst
- Large Express Post Satchel up to 5kg - $20.00 + gst
We do not have flat delivery rates. Because of the wide range and bulky nature of our products freight is calculated on the total actual weight and/or cubic weight of the items ordered. This is worked out after we receive your order. To see how cubic conversion works see our FAQs section.
Ribbon orders are sent with Australia Post - using satchels(charges above), Go Logistics (Sydney) or Direct Freight Express.
Flower orders are sent by courier generally.
All basket orders are sent by courier NOT Australia Post / Parcel Post.
We only use Australia Post for basket orders in exceptional circumstances eg: the destination address is in a remote location.
We only accept Post Office Box and parcel locker addresses for Australia Post satchels.
All other orders require a street address for delivery.
In remote areas a local Post Office or business may be the drop off point for Direct Freight Express deliveries.
Unless specified otherwise the default delivery instructions are : Home Address - Leave at front door if not in. Business Address - M-F 9-5pm.
You cannot provide a secondary delivery address unless you wish to pay additional delivery charges. ###
Failure to provide appropriate delivery instructions can result in you being charged a re-delivery fee. ###
### Direct Freight Express surcharges for : wrong address and/or no delivery instructions provided :
Redelivery fee if no 'Authority To Leave' instructions are provided and no-one in attendance at address to accept delivery - $12.10.
- Regular & Parcel Post - 1-7 working days*
- Express Post - 1-3 working days*
- Go Logistics - Sydney Metro - Same day-1 working day - Pick up am, deliver pm*
- Direct Freight Express
- NSW - Sydney Metro, Wollongong, Newcastle, Canberra, Albury, South Coast, Hunter Region, North Coast, Riverina 1-2 working days. Central NSW 2-3 working days. Western NSW 3-4 working days.
- VIC - Melbourne Metro 1-2 working days. Victorian Country 2-3 working days.
- QLD - Brisbane Metro 1-2 working days. Mackay, Rockhampton, South East QLD 2-3 working days. Cairns, Townsville 3-4 working days. Central Coastal QLD, Northern Coastal QLD 4-5 working days. Western QLD 5-6 working days. Cape York 7-8 working days.
- SA - Adelaide Metro 2-3 working days. Country SA 3-4 working days.
- WA - Perth Metro 4-5 working days. Central WA, Southern WA 5-6 working days. Broome 6-7 working days. Northern WA 8-9 working days
- NT - Alice Springs 5-6 working days, Darwin 6-7 working days, Country NT 8-9 working days.
- TAS - Hobart, Launceston 4-5 working days. Tasmanian Country 5-6 working days*
*Please note that all delivery times are a guide only and may change due to stock availability and/or freight delays.
We are unable to guarantee delivery times.
To obtain a delivery quote, place your order online and choose to pay by Direct Deposit. We will calculate the delivery charge and send an email with the total amount owing including the delivery charge. If you wish to proceed with the quote then payment can be made by direct deposit, or credit card over the phone. Our bank details are below. Please ensure you quote your order number and business name/surname as a reference when making the payment.
Order And Payment Methods :
Order Online and Pay by Credit Card
Our secure online payment gateway - eway ensures your credit card and personal details are safe and secure. Your credit card payment is not processed until we have calculated and advised you of the delivery charge by email.
Order Online and Pay by Direct Deposit
Order online and choose to pay by Direct Deposit. We will send an email with the total amount owing including the delivery charge. Please do not make any payment until you receive our email advising you of the delivery charge. Our bank details are below. Please ensure you quote your order number and business name/surname as a reference when making the payment.
Order Online and Warehouse Pickup
If you select warehouse pickup please wait until you receive an email from us notifying you that your delivery is ready to be picked up - generally within 24 hours. You can also visit, browse, and purchase direct from our warehouse anytime during trading hours.
Order Online and Pay by Phone Order online and select 'Direct Deposit' as your payment option. We will calculate the delivery charge and advise you by email. You can then call us (Mon-Fri 9-5pm or Sat 9-2pm) with your order number and credit card details on phone no. (02) 9709 3370.
Pay to account :
St George Bank
BSB: 112 879
ACC: 137 313 905
* Please use your order number and business name/surname as a reference if you use internet banking.
We do not accept cheque payments.
118 Gow St
Padstow NSW 2211
* Please Note: When paying by direct deposit, we process and despatch your order once we have received the funds. Please add at least 1-2 working days to the delivery time. Also note that if payment is not received within 7 working days, your order may be cancelled.
For orders outside Australia please contact us to organise shipment.
We can ship anywhere!