FREQUENTLY ASKED QUESTIONS

1. Do you send out samples?
   
   Yes, we are only too happy to send out samples but we do charge for them.
    
2. I can’t see what I’m looking for. Can you help?
   
   If you are looking for a particular product that we don’t stock we can try and source it for you. Just tell us what you are looking for: the colour, size, quantity etc and we will do our best to help.
    
3. What is the cost of delivery for ribbon only?
   
   Our minimum postage charge is $6.60 regular post or $8.80 express post  Australia wide, for up to 500 grams in weight of ribbon.  It is $11.00 regular post or $13.20 express post for up to 3kg in weight of ribbon. We use Australia Post satchels.
    
4. Can you custom make cardboard and wooden boxes and baskets?
   
   Yes we can. For larger quantities, we can have items made to your specifications overseas with one of our regular factories. Lead times apply. Contact us for further information.
   
   
5. Why can't  you tell me how much the delivery cost will be when we  place an order?  
   
   Because a lot of our items are bulky the delivery cost is worked out on the weight and/or volume of your order.To calculate this ,in most cases , we need to pack the order, weigh it and measure it.  Rest assured that our delivery rates are very competitive .If you are unsure about placing an order, without the delivery cost, email us first and we can quote you the delivery charge.                                                                                                                                                                                                                                           

      6.    Can  you send ribbon to  New Zealand?   

             Yes we can from as little as AUS $7.00 for up to 4 rolls. 

       7.   Do you have a minimum order?

             No.